High-end Retail Services

Course Introduction

Recently, the high-end consumer market has become highly competitive. Not only do various brands build online platforms to boost their visibility and sales, but they also attach much value to the customers’ experience in their physical shops. How to ensure consistency between employees’ image and the brand image, providing quality services and experience, raising customers’ satisfaction and loyalty has been a topic highly demanded by companies.

Who should attend:

Retail industry, luxury brands (clothing, accessories, cosmetics, skincare companies)

You Will Learn

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Image positioning

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Enhance your professional image through attention to details

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Professional Color and Style and Clothing Mix and Match Skills

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Apply business etiquette to convey subtle messages and professionalism during interactions with clients

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Boost Sales in a Win-Win Manner

Course Content

  • Personal Image Positioning

  • Color Aesthetics and Color Psychology

  • Elements of Style

  • Clothing Mix and Match Skills

  • Professional Appearance

  • Professional Body Language and Usage of Voice

  • Principles and Application of Etiquette

  • Ice-breaking Skills

  • The Art of Conversation

  • Sales Skills

  • Handling Customer Complaints

*The above are part of the course’s contents. We will design professional and relevant training contents based on the client’s specific training needs.

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